bd100 Privacy Policy — How We Handle Your Personal Data
Your privacy matters to us. This policy explains what personal data bd100 collects, why we collect it, how we use it, and the rights you have over your own information as a registered player on our platform.
Introduction
This Privacy Policy ("Policy") governs the collection, use, storage, and disclosure of personal data by bd100 in connection with your use of the bd100 platform, including all gaming products, betting markets, account services, and customer support channels available at bd100. This Policy applies to all registered players, prospective players who browse the platform without registering, and any other person who interacts with bd100 through the platform. By registering an account or by continuing to use bd100 after this Policy is made available, you acknowledge that you have read and understood this Policy and that you consent to the practices described within it.
bd100 is operated for the Bangladesh market and is accessible in English and Bengali. Where you access the platform in the Bengali language, this Policy still governs — the Bengali rendering is a convenience translation. The English version of this Policy is the authoritative text. All references to "data" in this Policy mean personal data as understood under applicable data protection principles — information that identifies or could reasonably identify you as an individual.
Personal Data We Collect
bd100 collects personal data across four broad categories. We collect only the data that is necessary for the purposes described in this Policy — we do not collect data we have no legitimate use for.
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. We do not knowingly collect data from individuals under the age of 21. Where age verification is not possible to our satisfaction, we will decline or terminate the account.
How We Use Your Personal Data
bd100 uses the personal data we hold about you for five specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first informing you and obtaining any necessary consent.
Account and Service Delivery
To register and maintain your bd100 account, process deposits and withdrawals via your registered mobile wallet, deliver game results and account statements, and provide general platform functionality.
Security and Fraud Prevention
To detect, investigate, and prevent unauthorised access, fraudulent transactions, money laundering, bonus abuse, and any other prohibited conduct described in our Terms and Conditions. This includes automated monitoring of unusual account activity and bet patterns.
Customer Support
To respond to your queries submitted via live chat or email, investigate game disputes, process withdrawal requests, resolve payment issues, and provide assistance with account settings and responsible gaming tools.
Platform Improvement and Analytics
To analyse aggregated and anonymised usage patterns to improve the bd100 platform experience — including game loading performance, payment flow efficiency, and support response quality. Individual player data is not used for commercial profiling or sold to third parties.
Regulatory and Legal Compliance
To comply with applicable legal obligations, respond to lawful requests from competent authorities, enforce our Terms and Conditions, and maintain records required for audit, financial reporting, or dispute resolution purposes.
Legal Basis for Processing
bd100 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
- Contractual necessity — processing required to fulfil our obligations to you as a registered player under our Terms and Conditions, including account management, payment processing, and game delivery.
- Legitimate interests — processing for fraud prevention, security monitoring, and platform analytics where our legitimate interest in operating a secure, fair, and compliant platform outweighs any privacy impact on individual players.
- Legal obligation — processing required by applicable law, including anti-money laundering obligations, age verification requirements, and responses to lawful regulatory or law enforcement requests.
- Consent — where processing is based on your consent (for example, receiving optional promotional communications), you may withdraw that consent at any time by contacting customer support via live chat. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
Data Sharing and Third-Party Disclosure
bd100 does not sell your personal data to any third party, and we do not share it for third-party marketing purposes. We share data only in the following limited circumstances:
5.1
Game Technology Providers
We share session data with our game technology partners (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to deliver their games within the bd100 platform. These providers are contractually bound to use this data only for game delivery and not for any other purpose. They operate their own independently certified gaming environments.
5.2
Payment Processing Partners
Transaction reference data is shared with the relevant mobile wallet operator (bKash, Nagad, Rocket, or Upay) solely for the purpose of processing your deposit or withdrawal. bd100 does not receive or store full mobile wallet credentials — we handle only the reference information necessary to initiate and confirm a transaction.
5.3
Regulatory and Law Enforcement Authorities
bd100 will disclose personal data to competent regulatory authorities or law enforcement agencies where required by applicable law or where we receive a valid legal demand to do so. We will notify affected players of any such disclosure where we are legally permitted to do so.
All third parties with whom bd100 shares data are required by contract to maintain appropriate technical and organisational security measures to protect that data, and to process it only for the specific purpose for which it was shared. bd100 remains responsible for ensuring that any data sharing arrangement meets the standards set out in this Policy.
Cookies and Technical Tracking
bd100 uses a limited set of cookies and similar technical tracking mechanisms to operate the platform correctly and maintain your session security. We do not use advertising tracking cookies, third-party behavioural tracking cookies, or cross-site tracking technologies.
- Session cookies — strictly necessary cookies that maintain your login session state and security token while you are active on the platform. These expire when you close your browser or log out and cannot be disabled without preventing the platform from functioning.
- Preference cookies — used to remember platform language preference (English or Bengali) and certain display settings between sessions. These can be cleared through your browser settings without affecting platform functionality.
- Analytics cookies — aggregated, anonymised data about page load times and navigation paths used to improve platform performance. No individual player identity is associated with analytics data.
You can manage or delete cookies through your mobile browser settings at any time. Deleting session cookies will log you out of your bd100 account. bd100 does not use supercookies, device fingerprinting, or any tracking technology that cannot be cleared through standard browser controls.
Data Security
bd100 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures are reviewed regularly and updated in line with industry standards.
All data in transit between your device and the bd100 platform is encrypted using 256-bit SSL (Secure Sockets Layer) technology. Stored data is protected by encrypted database systems with access restricted to authorised personnel only. Staff with access to personal data are trained on data protection obligations and bound by confidentiality obligations in their employment or service agreements.
Data Retention
bd100 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five years after account closure to meet financial record-keeping and anti-money laundering obligations; customer support correspondence is retained for two years from the date of the last interaction; technical log data (IP addresses, session logs) is retained for 90 days and then automatically deleted unless retained as part of an active security investigation.
When personal data is no longer required and there is no legal basis for continuing to hold it, bd100 will securely delete or anonymise it. Anonymised data (from which all identifying information has been irreversibly removed) may be retained indefinitely for aggregated analytics purposes. You may request early deletion of your personal data subject to the conditions set out in Section 9 below.
Your Data Rights
As a registered player on bd100, you have the following rights in relation to your personal data. To exercise any of these rights, contact our customer support team via live chat or by email at [email protected]. bd100 will respond to all verified data rights requests within a reasonable timeframe, typically within 30 days of receipt.
bd100 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party. Where a request is manifestly unfounded or excessive, bd100 reserves the right to charge a reasonable fee or decline the request, providing written reasons for that decision.
Protection of Minors
bd100 is strictly for players aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under 21 years of age. If we discover or have reasonable grounds to believe that an account was registered by a person under 21, we will immediately suspend the account, forfeit any associated wallet balance, and permanently delete all personal data associated with that account to the extent permitted by our legal retention obligations. If you are a parent or guardian and believe that a minor has registered on bd100 using your personal details or their own, please contact our customer support team immediately via live chat so that we can take prompt action.
Changes to This Privacy Policy
bd100 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players by displaying a prominent notice within the platform at next login, by sending a notification to the registered mobile number, or by posting an updated version of this Policy on this page with a revised effective date.
Your continued use of bd100 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and may request account closure via live chat with customer support. The version of this Policy currently displayed on this page is the version in force.
Contact Us About Your Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bd100 holds about you, our customer support team is available 24 hours a day, seven days a week via live chat on the bd100 platform. For formal written correspondence regarding data privacy matters, you may contact us by email. We aim to acknowledge all privacy-related communications within one business day and to provide a substantive response within 30 days.
Privacy support email (plain text — not a clickable link): [email protected]. When contacting us about a data rights request, please include your registered mobile number (do not include your password) and a description of your request so that we can verify your identity and process your request efficiently.
Your Data is Safe with bd100 — Play with Confidence
bd100 is committed to protecting your privacy at every step. Ready to experience Bangladesh's most trusted gaming platform? Create your account today. 21+ only.
Log In to bd100 Learn About bd100